Terms and Conditions – Luxembourgish Courses

1. Enrollment Process and Agreement

These Terms and Conditions constitute a binding agreement between Ana Beus (hereinafter referred to as the “Company”), a sole proprietor based in Luxembourg offering Luxembourgish language instruction via luxembourgishcourses.lu, and any individual registering for or attending these lessons (hereinafter referred to as the “Customer”).

Initial Enquiry: The process begins when the Customer submits an enquiry form via the Company’s website. This submission constitutes a request for information and does not create a binding contractual obligation or guarantee a spot in any course.
Assessment and Offer: Upon receiving the enquiry, the Company will review the request. If suitable, the Company will send a formal offer including course details, schedule, and payment instructions to the Customer via email.
Acceptance and Contract Formation: A binding agreement is formed only when:
1. The Customer explicitly accepts the offer; AND
2. Full payment is received by the Company.
Confirmation: Once payment is confirmed, the Company will send a final enrollment confirmation. By making the payment, the Customer expressly accepts and agrees to be bound by these Terms and Conditions.

These terms supersede any prior written or verbal agreements. The Company reserves the right to modify these terms at any time; such changes will apply to future bookings once published on the website.

2. Course Delivery and Participation

Scope: All offers pertain exclusively to Luxembourgish language lessons for private individuals and professionals.
Format: Lessons are conducted remotely via video conferencing platforms (e.g., Zoom, Microsoft Teams, Google Meet), as specified to the Customer.
Technical Requirements: The Customer is responsible for maintaining a stable internet connection. The Company is not liable for disruptions caused by the Customer’s connectivity issues.
Minors: Participants under 18 years of age require written consent from a parent or legal guardian. The Company may request proof of this consent at any time.
Language of Communication: All administrative communications, support, and contractual documents will be in English. Customers must communicate with the Company in English for administrative purposes, unless the course itself is taught in another language.

3. Pricing and Payment Terms

Prices are listed in Euros (€) on the website and include all applicable taxes. Course materials are included unless stated otherwise.
Payment must be completed in full before the commencement of any lessons. The Company will provide payment instructions (for example via bank transfer ) after the initial enquiry has been approved.
Any bank or transaction fees incurred during the payment process are the sole responsibility of the Customer.

4. Cancellation and Right of Withdrawal

Cancellation Period: Customers may withdraw from a course up until immediately after the first lesson. In this case, they will receive a refund of the total amount paid, minus a non-refundable administrative deposit of €50 per person.
Procedure: Cancellation requests must be sent via email to contact@luxembourgishcourses.lu.
Post-Cancellation Period: No refunds will be issued after the first lesson.
Non-Transferability: Payments are non-transferable and cannot be applied to different courses.

5. Scheduling and Attendance

Schedule Notification: The Company will provide the exact dates and times of lessons before the course begins.
Group Courses: Attendance is mandatory on scheduled dates. Missed sessions cannot be rescheduled, refunded, or compensated. No make-up lessons are offered for absences, regardless of the reason (including illness).
Individual (1:1) Courses: Dates are flexible and subject to mutual agreement via email.
Validity Period: Customers have six (6) months from the date of payment to complete all lessons included in their package.

6. Absences and Rescheduling

Individual Lessons: Cancellations or rescheduling requests must be made at least 24 hours in advance. Failure to do so results in forfeiture of the lesson without refund or rescheduling option.
Company-Initiated Changes: If the Teacher is unavailable or force majeure occurs, the Company will attempt to reschedule the session.
Prolonged Illness: In cases of absence for three (3) or more consecutive lessons, the Customer must submit a valid medical certificate within five (5) working days of the first missed session. The certificate must specify the start and end dates of incapacity. Upon receipt, the Company may, at its discretion, offer partial credit or alternative arrangements.

7. Termination and Dismissal

The Company reserves the right to terminate the contract and exclude a Customer from the course without refund or compensation if the Customer:

Fails to comply with contractual obligations.
Engages in abusive, violent, or disruptive behavior.

Termination will be confirmed via registered letter with acknowledgment of receipt.

8. Liability

The Company commits to providing comprehensive Luxembourgish language instruction and necessary learning tools. However, language acquisition depends significantly on the Customer’s personal commitment, attendance, and completion of assignments. The Company is not liable for lack of progress or failure to achieve desired proficiency levels and will not provide refunds or compensation in such cases.

9. Intellectual Property

All lesson materials, content, and live sessions are the exclusive property of the Company and protected by intellectual property laws.
Reproduction, adaptation, or distribution of materials without explicit authorization is strictly prohibited.
Recording & AI Usage: Recording live lessons is strictly forbidden. The use of AI assistants (e.g., Zoom AI Companion, Microsoft Copilot, Google Gemini) for summarization, translation, or note-taking during lessons is prohibited. Violations may result in immediate expulsion from the course without refund and potential legal action.

10. Data Protection (GDPR)

The Customer acknowledges that the Company processes personal data in compliance with the General Data Protection Regulation (EU) 2016/679 and the Luxembourg Act of 1 August 2018.

Purpose: Data is processed for registration management, contractual fulfillment, communication, invoicing, and dispute resolution.
Data Collected: Includes identification details, professional information, contact data, and course progress records.
Security: The Company implements technical and organizational measures to ensure data security and confidentiality. Data is retained only as long as necessary.
Rights: Customers have the right to access, correct, or delete their personal data. In the event of a data breach posing a high risk, the Company will notify both the supervisory authority and the affected Customer without undue delay.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by Luxembourg law. Any disputes arising from this agreement shall fall under the exclusive jurisdiction of the courts of Luxembourg City. If any provision is found invalid, the remaining terms shall remain in full force.

(Last Updated: 10 August 2026)